Delivery:

1.1 When will I receive my order?

– Shipping is nationwide (South Africa,) and includes provincial outliers.
– If the order doesn’t arrive within 10 days of purchase, please check the tracking number and email us at support@otaku.co.za.

1.2 Do I get a tracking number?

– Yes, once payment has cleared and your order has been shipped, you will recieve an order number via email.

1.3 I’m having issues in tracking my order?

– Generally, when we ship your package, it is been processed by the courier, then they scan and and enter the tracking information.
There might be a delay between these events, therefore the tracking information may not appear immediately.

– The reasons of this might be one of the followings:

The courier hasn’t accepted your package yet.
The courier hasn’t scanned or entered the tracking information in the system.

– If the order doesn’t arrive within 10 days of purchase, please check the tracking number and email us at support@otaku.co.za.

1.4 How much will shipping cost me?

– The standard shipping fee is R120 per order and should arrive within 2-7 days from placing the order.